We currently have a vacancy for a Technical Sales Support located in our Basingstoke office located in the UK.
The successful candidate will provide technical, applications and sales support to existing customers including the following essential job functions.
Essential Job Functions
- Recommending solutions to presented applications & challenges.
- Providing prompt and comprehensive responses to customer queries relating to quotations and prices for the above and to general enquiries.Become the customer’s voice within the business, and aspire to exceed customer expectation, and to develop and optimize the relationship.
- Qualification and action or allocation of enquiries from new suspects or prospects.
- Pro-active contact of existing and potential customers in support of external sales activities.
- Maintenance of a central repository for data relating to application, technical or product specific information, ensuring timely distribution to relevant personnel within the business.
- Assuming ownership of arising issues, ensuring full investigation and timely resolution.
- Co-ordination of product returns in line with the defined RMA process.
- Order management of designated accounts.
- Producing reports and other documents as deemed necessary, in line with internal and customer expectation.
- Assisting Customer Services in all functions during times of absence or excessive workloads.
- Delivery of all daily processes with consistent accuracy, while working within tight timelines.
Experience and Skills
Customer Service Experience in a Technical Support role within a B2B manufacturing or distribution environment
Enthusiastic team player with the ability to prioritise
Unafraid to take on new challenges and develop within a demanding environment.
Good attention to detail
Good IT and ERP skills
Technical / engineering degree preferred but not essential
Strong physics ‘A’ level would be considered.
Fluent English and German both spoken and written
If you are interested in this position, please send your CV to Linda.firstname.lastname@example.org